Refund and Return Policy
At JNSCLLC, we want to ensure that you are satisfied with your purchase. If you have any concerns or issues with your order, please review our refund and return policy below:
Refund Policy:
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 working days of receiving your order. We will arrange for a replacement or refund as soon as possible. To expedite the process, please provide clear photos of the damaged or defective item.
- Change of Mind: We understand that circumstances may change. If you have a change of mind about your purchase, you may return the item within 7 working days of delivery for a refund. Please note that the item must be unused, in its original packaging, and in the same condition as when you received it. Return shipping costs will be the responsibility of the customer.
Return Process:
To initiate a return, please follow these steps:
- Contact our customer service team at [customer service email] to request a return authorization.
- Pack the item securely in its original packaging, along with any accessories or documentation.
- Ship the item back to us using a trackable shipping method. Please ensure that the return package is adequately insured.
- Once we receive your return, our team will inspect the item and process your refund within 7 working days. Refunds will be issued to the original payment method used for the purchase.
Exclusions:
- Certain items may not be eligible for return or refund, including:
- Personalized or customized items
- Clearance or final sale items
- Items that have been used, damaged, or altered after delivery
Contact Us:
If you have any questions or concerns about our refund and return policy, please contact us at [customer service email] or [customer service phone number]. Our customer service team is available to assist you during [business hours].
